My Account
Question 1) Can I pay with Paypal?
Answer) Yes, you can! Simply go to your Dashboard > Account > Payment & click the Add Paypal button.
This button will take you through to the PayPal website which will request that you log in and confirm you are happy to pay using PayPal.
Simply complete the PayPal prompts and once you're back on your account remember to set your payment details in priority order (from top to bottom).
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 2) How do I add extra credit to my account?
Answer) You can add extra credit to your account by logging into your Dashboard > Voice > Call Credit. Once on this page, simply select the amount you wish to add and then press the "Add Credit" button. On this page, you can also set your call credit to top up automatically or set up notifications for whenever it falls below a given amount.
Your current credit is displayed at the top left of any dashboard page.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 3) How do I change my address?
Answer) Simple!
Go to Account, click on the Address Book tab, then click the Edit button next to your address details.
Enter your new address details and click Save. Once the address has been updated, make sure there is a check in the Primary tick box to make this your chosen address. If you wish to delete your address then simply click the Delete button.
Note: You must have at least one address connected to your account.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 4) How do I change my profile picture?
Answer) Go to My Account, click on the profile tab, under Your Details you will see a temporary profile picture. Click it once and an upload window with appear.
Simply navigate to the image you wish to use as your new profile picture, select it and click Open. Make sure to click the Save changes button.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 5) How do I find my user SIP details?
Answer) Easy!
First, go to Your Dashboard and then select 'My VoIP' from the navigation bar on the left. Click on 'Users' and a list of the current users is displayed. Your SIP username and password will be visible next to your 'User' name.
Note: If you do not see the 'Users' option then you do not have permission to access this page. Please contact an administrator of this account.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 6) How do I remove a member?
Answer) Simple!
To remove a member go into My Account, click the Members tab and scroll down to Member List.
On the right-hand side you will see two buttons; Edit and Delete, simply click Delete and then verify you want to remove the member from your account.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 7) How do I remove a user?
Answer) To remove a user account go to 'Dashboard', then select 'VoIP' from the navigation bar on the left. Click on 'Users' and a list of the current users is displayed.
Find the user that you want to remove and simply click the 'Delete' button on the right of the screen.
A warning message will appear asking you to confirm that you want to permanently delete the user.
If you do then click 'Yes'. The user will then be removed from the account at the end of your current billing period.
Note: If you do not see the 'Users' option then you do not have permission to access this page. Please contact an administrator of this account.
Question 8) Is there a minimum contract length?
Answer) No, we only offer monthly rolling subscriptions! We don't believe in long-term contracts, so you are free to join and leave as you please.
This also means that you can change your plan from month to month, depending on your business needs!
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 9) Is there a minimum contract length?
Answer) No, we only offer monthly rolling subscriptions! We don't believe in long-term contracts, so you are free to join and leave as you please.
This also means that you can change your plan from month to month, depending on your business needs!
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 10) What credit, debit, or payment cards do you accept?
Answer) We accept Visa, MasterCard and American Express.
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!
Question 11) Why does my page not display correctly in Internet Explorer?
Answer) We find there are very few of our customers now using Internet Explorer and have therefore taken the decision to no longer support this. Microsoft is aware that their technical advice has caused issues on some websites with caching (how a page's changes are saved) when using Internet Explorer and Microsoft Edge. This means we can spend more time using our technical knowledge to bring you bigger and better features in other areas!
We highly recommend Chrome and you can also take a look at the most highly recommended browsers, or view the picture below for a quick snapshot of browser usage in 2017:
If you need any further help today, please don't hesitate to contact our friendly support team on +443300437543 or by email!