Learn How to Use Triggers to Start a Customer Journey
The Trigger is the initiator of this Journey and will only be successfully activated if all conditions in the Trigger are met. Trigger Settings:
When a user enters a Journey, the system continuously checks if the user meets the exit criteria. If the criteria are met, the user will immediately exit the Journey, regardless of the stage they are in, and no further actions will be executed.
Used to Measure the Effectiveness of a Journey. By setting goals, the system continuously tracks whether customers meet the target criteria after the Journey is triggered. When a customer meets the criteria, the Journey's goal completion count increases by one.
Note: The goal is used for data tracking only. Achieving the goal does not mean the customer will exit the Journey. Customers will only exit the Journey if they meet the exit trigger criteria or after completing the final component of the Journey.