Chatbot Components

  • Branch

    What is a Branch? A Branch is used for customer attribute condition judgment and is not displayed to the customer. Enterprises can add judgment...

  • Unsubscribe

    What is Unsubscribe? "Unsubscribe" means opting out. When this component is connected, the Chatbot will add the current conversation's customer to the...

  • Agent Takeover

    “Agent takeover” represents agent taking over the conversation. When connected to the “Agent takeover” component, the conversation between the...

  • Send Messages

    What is Send Messages? "Send messages" refers to sending information. Unlike Ask a question, Send messages simply sends a message without waiting for...

  • Ask a Question

    What is Ask a Question? Ask a Question represents an initiative by the business to pose a query, and this component waits for the user's response...

  • Trigger

    What is Trigger? When a user wants to create a new Chatbot, the page will first prompt "Add a trigger," which indicates the need to add a trigger...